All orders placed with RGVA are made bespoke to your specifications, so once an order is confirmed it cannot be cancelled or returned.

If you change your mind and want to cancel before receiving a print process confirmation email, please call 01622 673 797.

Refunds will be made within 14 days using the same method used to pay for the purchase.

Please check your products as soon as possible after you receive them. If any are damaged or defective please call 01622 673 797 and we will arrange collection. Please be aware that we will not be able to accept products that have been part-installed, and we cannot reimburse installation costs.

If any products are damaged we will arrange a full refund or replacement within 14 days.